Refund policy

We want you to be 100% happy with your purchase. If for some reason you are not satisfied with your purchase, please refer to our return policy below.

We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return.

RETURNS:
If the return meets all return criteria stated below, a refund to your original payment will be issued less initial purchase shipping costs. 
  • Returns must be delivered back to us within 30 calendar days from the date your order was delivered. 
  • Returns received after 30 calendar days from delivery will be refused. You will be responsible for your return shipping charges and packaging.
  • Refunds will be issued in the original payment form.
  • Shipping charges are non-refundable. 
  • We are not responsible for return shipping costs, return shipping box(es), lost or stolen packages.
  • We do not provide return labels.

To be eligible for a return, your item(s) must be in the same condition that you received them, in their original packaging, in unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached. You will also need the receipt or proof of purchase included with the return.
Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product's original condition. If a shoe box is damaged or taped, the return will be refused. 
To start a return, you can contact us at Returns@whiskeywineboutique.com or initiate through your customer portal under "orders". If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
Please note that returns will need to be sent to the following address:

RETURN MAILING ADDRESS:
Whiskey & Wine Boutique
402A West Palm Valley Boulevard, #103
Round Rock, TX 78664

You can always contact us for any return question at Returns@whiskeywineboutique.com.

DEFECTIVE ITEM:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

  • If you have received a defective item, please contact our customer service team by email at Returns@whiskeywineboutique.com within 3 business days of delivery. Please include your first and last name, order number, item name, and photo of the defect in the email.
  • If you contact us outside of the 3-business day window the item does not qualify for replacement or return.

    • SALE, CLEARANCE, BOGO, or any discounted item marked sale is FINAL SALE.

    • Any purchase using a 25% off or more discount is considered Final Sale.
    • Jewelry, swimwear, leggings, bodysuits, gift cards, and other similar products, and accessories are Final Sale or any items we deem are Final Sale.

    Excessive/multiple returns per month are prohibited and are subject to a 20% restock fee and only 2 returns accepted per month. 

    Unfortunately, we cannot accept returns on sale items or gift cards.

    EXCHANGES:
    We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    A refund will be issued once your return is processed. We recommend placing a new order for the item you wish to exchange. We cannot always guarantee the item/size you would like to exchange will be in stock. 

    Please note if applicable, listed in the description of every item on the website are the measurements of the item and a sizing guide. Our Product Management team works diligently to ensure these measurements are correct and specific to every applicable item.  

    Each item is photographed to display the true color/pattern. Although we try to accurately photograph each item, exact coloring of merchandise may vary due to indoor/outdoor lighting, various computer or mobile device screens, resolutions and more. Items with a slight variance will not be considered defective. 

    We have weekly new arrivals and are confident you will find something you love and look great in! If you have any sizing questions, please email us at Info@whiskeywineboutique.com

    CANCELLATIONS:
    Orders cannot be changed, modified, or canceled after checkout.

    INSTALLMENTS: Shop Pay
    We offer refunds for all eligible returns including items paid for with Shop Pay. 
    If a purchase was made using Shop Pay, the customer is still responsible for paying the full balance even though payment has been issued for the return. 

    REFUNDS:
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at Returns@whiskeywineboutique.com

    Please allow up to 5-7 business days for your return to be processed. Once your return is processed you will receive an email notification.